General Questions

As a consumer, you are encouraged to visit one of our many established retailers all over Greece and internationally. Find here a store or shop near to you (link to retailers list).

Ordering & Shipment

Our stock is regularly replenished unless an item is discontinued. Due to the nature of our products and the handmade processes used to produce them, items may occasionally show as “out of stock” but they will be back soon (7-20 days). Other products show as “only available on backorder”. Products on backorder are only available by placing an order online or by email.

If the product you want to purchase is indicated as “out of stock” without a backorder option, this means we are not expecting delivery of the items soon but may receive some more of this item in the near future. Please click on “NOTIFY ME WHEN THIS PRODUCT IS IN STOCK” and follow the instructions. If and when we have stock of these items, we will let you know.
Should you need further information about it please contact our customer service team at [email protected] for further information on when these items will be next available.

For more information on stock availability, contact [email protected]

Made-to-order products are not refundable, and if you wish to cancel your order before dispatch confirmation, you will lose your irrevocable down-payment. In case you choose to cancel your order for a made-to-order item, two weeks before the delivery date, then you will be charged for the total cost of the product and relevant customs duties and taxes.

We cannot change the delivery address once an order has been placed. Delivery will be made to the address provided with your order. Τhe only exception for this is in case the product is paid for by PayPal it will be delivered to the address which is registered with PayPal. Due to PayPal’s security policy, we are unable to change the address and put another address even if it is mentioned in your order.

The prices in our webshop are the actual prices for the goods. Regularly we adjust prices twice a year when a new season begins and we may reduce certain prices for discontinued products. At times, we may also increase the price of some products due to external factors or raise of international cargo and shipping costs, insurance etc or we may reduce certain prices as a part of a special campaign or for products on sale. But once you have placed an order and paid for it, prices in your order are locked and cannot be changed.

Unfortunately, we cannot refund the difference. Once an item has been ordered the price is fixed for delivery. We reserve the right to change prices at any time without prior notice.

All of our products are handmade of natural raw materials and they are expected to have natural imperfections and/or a unique finish, shape, colour or texture which may slightly vary from the picture you see on our webshop or even between same items you have ordered. Dimensions may also vary slightly.

All prices include 24% VAT. prices are quoted and charged in euros and include 24% VAT, which is set apart at checkout. If your business is located in EU country, then VAT is not charged to you, but it is you responsibility to declare the transaction and pay the VAT to your country tax authorities and claim it back accordingly. If your business is based overseas VAT is not charged to you, and you may have no obligation to declare and pay VAT to your local tax authorities.
Please note that all deliveries to destinations outside of the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. All applicable duties, fees and any additional charges are outside of our control and you will be responsible for these payments.